How do I install my RapidWeaver theme or Stacks add-on?
RapidWeaver handles the installation of themes and Stacks add-ons. If you have only one version of RapidWeaver installed on your computer all you’ll need to do is to double-click on the theme or stack file you received when you downloaded your purchase. If you have more than one version of RapidWeaver installed, drag and drop the theme file or stack onto the RapidWeaver icon, in your Dock, of the version you'd like to install your theme into.
How do I install a theme update?
Updating a RapidWeaver theme is actually a super simple task. To begin you’ll need the updated theme file. When a theme is updated we will email you a link to download the latest version of the theme. If you’ve not received that email you can always get the latest version of your theme by looking up your order via our Order Lookup page.
Once you’ve downloaded the latest version of your theme, updating is as easy as following the instructions for installing a new theme, as outlined above.
I made a purchase but have yet to receive my product(s).
It is likely that one of two things has happened…
(1) Your receipt and download link(s) got swept up in your junk mail filter. Check your junk mail or spam folder to be sure that your email application did not get over zealous and sort out your purchase mistakenly.
(2) You’re checking the wrong email address. Download links are sent to the email address that you have associated with your PayPal account, which is done for security reasons. Check that account and see if the email arrived there.
If you still cannot find your download links it may be that PayPal just hasn’t passed off the processing information to us yet. Give it an hour or so. In the unlikely event that your email for download link still has not arrived please send us an email using our contact form. It could be just that you mistakenly typed your email address incorrectly during checkout. Don't worry though, shoot us an email using our support form and we'll get that sorted out for you.
More FAQ Questions Answered
Hop on over to our Support FAQ to see if your question might be answered there already. It contains a lot of useful information to get your basic questions answered quickly.